Video chat privacy

In short: the key points

Video chat privacy at Stripchat means: you confirm in advance that you’re an adult, you decide for yourself what you show in public rooms, one-on-one chats and paid private shows, and you can exercise your rights at any time. Only the data needed for operation, security and payment processing is handled.

Video chat privacy: what data is processed

Three groups mainly come up: details you provide yourself, technical data from your device, and the content of your interactions.

• Personal details: confirmation that you’re an adult, plus the account and profile details you enter.
• Technical data: device and browser information, connection data and the approximate region you’re accessing from.
• Usage data: which rooms and features you use and when you’re active.
• Communication content: messages as well as video and audio content from chats and shows.
• Payment-related details: for paid private shows, the data needed to process the payment through the relevant payment provider.
• Support communication: requests you send to support by email.

What you show in a public room or in a one-on-one adult sexchat is up to you. That’s exactly why it’s worth knowing in advance what traces that leaves.

Purposes and legal bases

Every processing activity has a specific purpose and needs a solid basis.

Typical purposes:

• Operating and providing the live video chats, including public rooms, one-on-one chats and paid private shows.
• Making sure only adults take part.
• Security, abuse and fraud prevention.
• Processing and billing paid shows.
• Handling support and privacy requests.
• Meeting legal obligations, such as retention requirements.

Depending on the activity, the legal bases may be contract performance, legal obligations, legitimate interests and your consent. Where processing is based on consent, you can withdraw it with effect for the future.

Retention period and security

The principle: data is stored only as long as the relevant purpose or a statutory retention obligation requires.

Whether content is stored beyond the current session depends on the feature and the platform’s rules. If you want to know what applies in your case, ask support directly — an email reply is the fastest route.

To protect data, the platform uses technical and organisational measures; only authorised parties get access. But a large part of security is up to you: use your own strong password, don’t share your login details and be sparing with personal information. How to stay safe in chats and conversations is covered in sex chat safety. Parents can find relevant guidance under youth protection and parental controls.

Your rights and contact for requests

In short: an informal email is enough to request information, correction or deletion.

Depending on the law that applies, you can in particular:

• request information about the data processed about you,
• have inaccurate data corrected,
• request deletion of your data, provided no retention obligation stands in the way,
• restrict or object to processing,
• withdraw consent you’ve given,
• request your data in a portable format.

Contact the privacy team for this:

Stripchat Media Torstraße 118, 10119 Berlin, Germany Email: [email protected] Phone: +49 30 5678 9021

Support is available around the clock, including weekends. You’ll find all other routes under cam chat contact.

Frequently asked questions about privacy

What data is stored? As a rule, age verification details, account and profile data, technical connection data, usage data, and the content of your interactions and support requests. Support will tell you on request which of these apply in your case.

Can I have my data deleted? Yes, you can request deletion. It happens as soon as no statutory retention obligation or other compelling reason stands in the way. The request is made informally by email.

Are chats recorded? That depends on the feature and the platform’s rules. You get binding information about your own use directly from support — and you’ll also find the key points under sex chat questions.

How do I contact the privacy team? Easiest by email to [email protected] or by phone on +49 30 5678 9021. If possible, give your username and what your request is about.

Is data passed on to third parties? Details may be passed to service providers needed for operation, payment processing or security. Passing data on for advertising purposes without a basis is not intended. Support will explain the details on request.

Validity

Effective date: this version applies from its publication on this page. The version available here at any given time is the authoritative one. If you have questions about video chat privacy, please use the contact above.